Use this guide
Choose the questions relevant to your situation. Expand each answer, save the checklist and request written clarification where evidence is missing.
Questions homeowners ask
Does every Indiana electric utility have the same solar terms?
No. The IURC identifies jurisdictional and withdrawn utilities; some may withdraw from rate, charge and financing regulation. Confirm the serving utility and account terms.
Source: IURC: electricity industry, utility jurisdiction and tariff access. Reviewed 2026-10-06.
How can I check the serving utility before comparing proposals?
The IURC links an electric service territory map through IndianaMap. Use it as a research starting point and confirm service identity with the utility.
Source: IURC: electricity industry, utility jurisdiction and tariff access. Reviewed 2026-10-06.
Where can I request a regulated utility’s filed tariff?
The IURC Energy Division provides tariff links and accepts requests for electricity tariffs and annual reports. Ask for the applicable schedule and effective version.
Source: IURC: electricity industry, utility jurisdiction and tariff access. Reviewed 2026-10-06.
Why should an Indiana proposal name the export arrangement?
The OUCC describes investor-owned utilities’ transition to Excess Distributed Generation tariffs in 2022 and utility-specific parameters. Ask which arrangement actually applies to your account.
Source: Indiana OUCC: green power; distributed-generation transition is historical 2022 context. Reviewed 2026-10-06.
Does an old AES Indiana case page establish today’s export price?
No. The OUCC page documents the January 26, 2022 order in Cause 45504 and is dated March 18, 2022. Treat it as case history; obtain current applicable terms separately.
Source: Indiana OUCC: AES Indiana distributed-generation case history, dated March 18, 2022. Reviewed 2026-10-06.
Which Indiana agency handles an individual regulated-utility billing concern?
The OUCC represents utility consumers in regulatory cases. Its complaint guidance directs individual billing, metering and service disputes involving IURC-regulated utilities to IURC Consumer Affairs.
Source: Indiana OUCC: utility complaints and agency responsibilities. Reviewed 2026-10-06.
What should I do before filing a regulated-utility complaint?
The OUCC guidance says to contact the utility first and allow it to address the concern. Record when you contacted it and whom you spoke with.
Source: Indiana OUCC: utility complaints and agency responsibilities. Reviewed 2026-10-06.
Where should I start if my utility has withdrawn from IURC jurisdiction?
The OUCC says it can direct consumers to the appropriate bodies for complaints about withdrawn utilities. Confirm the correct route rather than assuming the same regulator handles every provider.
Source: Indiana OUCC: utility complaints and agency responsibilities. Reviewed 2026-10-06.
How do I separate a utility bill issue from an installer promise?
Keep two questions: what account treatment the utility applied, and what the installer represented in the proposal or contract. Attach the relevant dated records to each. Ask each party for a written explanation of its own responsibility. A disputed projection does not by itself prove a utility error, installer liability or a right to stop payments.
How does Solar Survey AI fit into this record review?
Our homeowner guides and evidence methodology help organize missing site observations and proposal assumptions. Confirm available survey scope, exclusions and compensation conflicts before booking. An assessment does not set a tariff, resolve a legal dispute or guarantee savings. Homeowner provider connections and planned free remote diagnosis remain coming soon.
Your decision checklist
- Confirm the serving electric utility and account identity.
- Request the accepted solar arrangement and effective tariff.
- Separate historical case records from current account terms.
- Retain bill periods, meter definitions and credit calculations.
- Keep installer representations beside the signed agreement.
- Contact the utility about its account treatment first.
- Record the response and outstanding question privately.
- Confirm the appropriate complaint route and its jurisdiction.
Save or print this guide from your browser. Keep completed records privately.
Continue your research
Build an Indiana solar question packet
| Record | Evidence to retain | Question to resolve |
|---|---|---|
| Utility identity | Serving company, account and service address | Does this provider’s schedule cover the account? |
| Billing arrangement | Accepted solar terms and effective tariff version | Which provision explains the questioned line? |
| Measurements | Bill period, meter definitions and original readings | Are the quantities and dates comparable? |
| Sales representation | Dated proposal, signed agreement and attachments | Who made the assumption and what did it promise? |
| Utility response | Contact date, reference and written explanation | What remains unanswered after the first contact? |
| Escalation scope | Responsible body and records it requests | Does this route address this provider and concern? |
Example: a proposal says net metering, while the first bill labels an excess-generation credit differently. Keep the exact proposal wording and bill line. Ask the utility to identify the accepted arrangement and applicable tariff, then ask the installer to explain which terms supported its estimate. Do not replace either record with an assumed statewide price or a guessed savings figure.
Example: a homeowner finds the historical AES Indiana case page but receives electricity from a cooperative. Keep the case as background, mark its applicability unresolved, and request the cooperative’s own solar terms. If an account dispute remains, confirm the body that can address that provider. An official document about one utility is not evidence of another utility’s account treatment.
This guide covers Indiana utility identity, tariff research and complaint routing. It does not determine legacy eligibility, export prices, netting intervals, contract remedies or a provider’s current regulatory status. The OUCC green-power page includes historical wording about the 2022 transition; its phrase about tariffs ending this year is not a 2026 deadline. The AES case page is explicitly dated March 18, 2022 and does not establish the current result of an appeal or a current price. Confirm account-specific effective terms directly. Our worksheet and examples are editorial recommendations. Continue with bill measurement checks, proposal claim records and installer service responsibilities. Explore Solar Survey AI’s evidence methodology and confirm available survey scope.
About these guides
Published by Solar Survey AI, a commercial survey-services company. Our original decision checklists are recommendations; linked authorities support the referenced facts. We may benefit if you purchase our services. This is not independent certification of our company, a project-specific engineering decision or personal tax/legal advice. Local rules, contracts and site evidence control individual decisions. Reviewed 2026-10-06.
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